Delivery
Our aim is to ensure your order is dispatched promptly within 1-3 working days of receiving your order, however in the event of unforeseen circumstances, orders may take longer than the suggested time frame.
We offer a fast and efficient delivery service to the UK. Orders placed after midday or at the weekend or on a Bank Holiday will be processed on the following working day.
Please note that working days are Monday to Friday. Your orders will be delivered by Royal Mail or Evri (Hermes) within the UK. International orders are delivered with either Royal Mail or DPD.
SHIPPING
We offer the following services: FREE shipping on all UK orders over £35.*
UK
Standard Delivery - 2-3 working days, a signature may be required.
Next Day Delivery - will be delivered the next working day, if you place your order before midday the day before (Monday to Thursday).
If you place your order on a Friday before midday, we will deliver it on the following Monday, unless this is a bank holiday. If your order is placed after 3 p.m. on a Friday, then it will be delivered the following Tuesday.
*Shipping to rural or offshore addresses will incur higher postage and will not be eligible for free delivery.
Our mug collection is being shipped directly from our international manufacturer so please allow approximately 5-10 working days for delivery. Import VAT and charges will be applicable.
Europe
Note that due to the UK's withdrawal from the EU some countries are currently experiencing customs delays. Use your tracking number to check for the status of your shipment. As of 1st of July 2021 import VAT as well as other import charges will be payable by the customer at the destination country.
Customs
When ordering goods for delivery outside the UK, you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs, taxes, duties and import charges.
Please allow up to 10 working days for standard delivery. A signature may be required. Shipping rates start from £9 depending on the destination country and weight of the parcel.
International
For shipping to countries outside the EU please use the forwarding courier services below. The customer must ensure that any herbal pet products are allowed into their country of origin the order is going to. We don’t offer refunds or replacements of products for shipping orders outside the EU. The customer is responsible for paying additional costs such as taxes and customs duties. Third party forwarder will be responsible for delivering your parcel safely.
Returns & Refunds UK
Polly’s Natural Parrot Boutique aims to always provide high-quality goods, however, if for any reason you’re dissatisfied with your purchase, we will be happy to offer a refund on all products returned to us within 14 days of your receipt. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it.
We cannot be held responsible for goods that are returned to us that are lost in transit. We recommend that you send the goods by recorded delivery and retain the proof of posting, which we can request if the goods are not received back .
Please note that due to hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To complete your return, follow the steps in your account. You will need to log in to your account. Once logged in go to your completed orders.
To begin the return process, you will require to select an item you wish to return and its quantity.
Then you must choose the reason for your return, whether you wish to receive a store credit or a full refund. Add any comments if required.
After submitting your return request, you will receive an email notification confirming if your return has been authorised. Do not send the item back before receiving the approval email.
To return your product, you should mail your product to: K&S Natural Company Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns & Refunds International
We offer no refund of exchange of products for all international orders.
Refunds UK
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return was approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If your card has expired in the mean time you need to contact us on info@pollysnaturalparrotboutique.com from 9am to 5pm GMT, Monday to Friday to arrange a refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pollysnaturalparrotboutique.com
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged or sent by us in error.